Privacy Policy

Last updated: October 30, 2026

Overview

This Privacy Policy explains what happens to your personal information when you visit www.nerviana.com, place an order, or contact us. Personal information is any information that identifies you or can reasonably be linked to you. We process your information in accordance with applicable U.S. federal and state privacy laws, including the California Consumer Privacy Act (CCPA/CPRA) where it applies.

Who we are

This store is operated by Nerviana (Ben Möckel), Berlin, Germany. For all privacy requests, contact us at support@nerviana.com.

1) Information we collect automatically (server logs)

When you visit our website, our hosting provider automatically records technical data that your browser sends, including browser type and version, operating system, referrer URL, device identifiers, date and time of the request, and your IP address. We use this data to keep the website secure, stable and working properly.

2) Cookies and tracking technologies

We use cookies and similar technologies (pixels, tags, local storage) to provide core functionality and to understand how our website is used.

  • Essential cookies are required for the shop, cart and checkout to work.
  • Analytics and advertising cookies help us measure performance and show you relevant ads (see section 9).

You can delete or block cookies at any time in your browser settings. Some features of the website may not work properly if cookies are disabled. Residents of certain U.S. states can opt out of targeted advertising cookies via our Your Privacy Choices page. We also honor Global Privacy Control (GPC) browser signals as an opt-out request for that browser and device.

3) Hosting and shop platform (Shopify)

Our store is hosted by Shopify Inc. Shopify processes the data needed to run the store, the checkout and website features (e.g. technical log data, order processing) on our behalf. Shopify may process data on servers in the United States, Canada and other countries. To learn how Shopify handles personal information, see the Shopify Consumer Privacy Policy.

4) Orders, customer accounts and order fulfillment

When you place an order or create a customer account, we collect and process:

  • Contact details (name, shipping and billing address, email address, phone number)
  • Order details (items, quantities, prices)
  • Payment and transaction details (depending on the payment method; we never see or store your full card number)
  • Communications with us (e.g. emails to customer support)

We use this information to process your order, deliver it, communicate with you about it, and handle returns and refunds.

5) Health-related information

Our products are offered in the context of wellness and personal care. We do not collect health information and we do not ask you to share any. No information about your health is required to place or process an order.

If you voluntarily share health-related information with us (for example in a support request, a product review or a complaint), we use it solely to handle your request. Such information is never used for advertising, analytics or profiling, and is never shared with advertising or analytics providers (such as Meta or Google). We delete it once your request has been resolved, unless we are legally required to keep it.

Please note: our customer service cannot and does not provide medical advice, diagnosis or treatment recommendations. For health questions, please consult your doctor or pharmacist.

6) Reviews and testimonials

If you submit a product review or testimonial, we process the information you provide (e.g. name or initials, the content of your review, and a photo if you include one) for the purpose of publishing it on our website and in our marketing. By submitting a review you consent to this use.

Please do not include anything in a review that you do not want to be public, in particular details about medical conditions, diagnoses or medications. You can withdraw your consent at any time by emailing support@nerviana.com; we will then remove the review promptly.

7) Payment providers

Depending on the payment method you choose, we share the information required to complete the payment with our payment providers, for example Shopify Payments (Stripe), PayPal, Shop Pay, Apple Pay and Google Pay. These providers process your payment data under their own privacy policies.

8) Shipping providers

To deliver your order, we share your name, shipping address and, where needed for tracking notifications, your email address or phone number with our shipping and logistics partners.

9) Analytics and advertising

We use the following services to understand how our website is used and to measure and improve our advertising. These services may use cookies and similar technologies and may receive usage and event data (e.g. pages viewed, items added to cart, purchases).

  • Google Analytics 4 (Google LLC) – website analytics and reporting.
  • Google Ads (Google LLC) – conversion tracking and remarketing.
  • Meta Pixel and Conversions API (Meta Platforms, Inc.) – measuring the effectiveness of our Facebook and Instagram ads and showing you relevant ads.
  • Attribution and tracking tools (e.g. TrueROAS) – attributing orders to marketing channels.

No health information for advertising: Only usage and event data is shared with these services. Health-related information is never shared with them and is never used to build advertising profiles.

Under certain U.S. state laws, this type of sharing may be considered a “sale” or “sharing” of personal information for targeted advertising. You can opt out at any time via Your Privacy Choices.

10) Email and SMS marketing

If you sign up for our newsletter or agree to receive marketing messages, we use your email address (and phone number, if you opt in to SMS) to send you offers, product updates and reminders. We use Klaviyo to send these messages. You can unsubscribe at any time using the link in every email, by replying STOP to any text message, or by emailing support@nerviana.com.

If you start a checkout and do not complete it, we may send you a reminder email about the items in your cart.

11) Contacting us

When you contact us by email, we process the information you provide in order to handle your request and any follow-up questions. If your message contains health-related information that you share voluntarily, section 5 of this policy applies.

12) Security

Our website uses SSL/TLS encryption to protect data in transit. You can recognize an encrypted connection by “https://” and the lock symbol in your browser. No security measure is perfect, and we cannot guarantee absolute security. We recommend that you do not send sensitive or confidential information over unsecured channels.

13) How long we keep your information

We keep personal information only as long as necessary for the purposes described above or as required by law (for example, commercial and tax record-keeping obligations, which may require us to keep order and invoice data for up to 10 years).

14) International data transfers

We are based in Germany and our service providers are located in the United States, the European Union and other countries. Your information may therefore be transferred to, stored and processed outside the state or country in which you live. We take appropriate steps to ensure your information is protected in accordance with this policy wherever it is processed.

15) Children

Our website and products are not intended for children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us at support@nerviana.com and we will delete it.

16) Your privacy rights

Depending on where you live, you may have the following rights regarding your personal information:

  • Right to know / access – request a copy of the personal information we hold about you.
  • Right to correct – request that we correct inaccurate information.
  • Right to delete – request that we delete your personal information.
  • Right to portability – receive your information in a portable format.
  • Right to opt out – opt out of the “sale” or “sharing” of your personal information for targeted advertising via Your Privacy Choices.
  • Right to non-discrimination – we will not treat you differently for exercising your rights.

To exercise any of these rights, email support@nerviana.com. We may need to verify your identity before processing your request. You may also designate an authorized agent to make a request on your behalf. We respond within the time frames required by applicable law. If we deny your request, you may appeal by replying to our response.

If you are located in the European Economic Area or the United Kingdom, you additionally have the rights set out in the GDPR / UK GDPR, including the right to lodge a complaint with your local data protection authority.

17) Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational or regulatory reasons. The current version is always available on this page, and the “Last updated” date at the top shows when it was last changed.

Contact

Nerviana
Email: support@nerviana.com
Customer service: Monday – Friday, 9 am – 5 pm ET