Shipping policy
At Nerviana we believe shopping should be simple and transparent. That's why we offer free shipping on every order within the United States and work with reliable shipping partners to make sure your order arrives safely and on time.
Shipping region
We currently ship to addresses within the United States (all 50 states and Washington, D.C.). Orders from other countries cannot be processed at this time. Delivery to P.O. boxes, APO/FPO/DPO addresses and U.S. territories may not be possible in all cases; if you're unsure, email us before ordering.
Shipping costs
Free shipping: There are no shipping charges on any order within the United States, regardless of order value. All prices are shown in U.S. dollars. Any applicable sales tax is calculated and shown at checkout.
Customs, duties and import fees
Your order ships from our international fulfillment center. Any customs duties, import taxes or brokerage fees are already included in the price you pay and are covered by us. You will not be asked to pay anything extra on delivery. If a carrier or customs authority ever asks you for a payment, please contact us at support@nerviana.com before paying, and we'll take care of it.
Carriers
Orders are dispatched from our international fulfillment center, usually via YunExpress, CNE Express or SF Express. Once your package arrives in the United States, USPS handles the final delivery to your address.
Delivery times
We aim to ship every order as quickly as possible. The delivery time is made up of:
- Order cut-off: 5:00 pm ET. Orders placed after this time are processed on the next business day.
- Processing time: 1–2 business days (Monday to Friday). After processing, your package is handed over to the carrier.
- Transit time: 6–10 business days (Monday to Friday) from handover to the carrier.
Total estimated delivery time: 7–12 business days.
Please note: in rare cases (e.g. public holidays, customs inspections or high parcel volumes) deliveries may take longer. All delivery times are estimates, not guaranteed delivery dates, unless expressly agreed otherwise.
Order tracking
As soon as your package ships, you'll receive an email with your tracking number so you can follow your delivery online at any time. If you haven't received a shipping confirmation, please check your spam folder first. You can also track your order on our Track Your Order page.
Partial shipments
If you order several items, we may ship them in separate packages where reasonable. You will never be charged extra shipping for this.
Delivery address and undeliverable packages
Please check your shipping address carefully before completing your order. We cannot accept responsibility for delays or failed deliveries caused by an incomplete or incorrect address.
If a package is not collected, delivery is refused, or it is returned to us for a reason within your control, we'll contact you to clarify. If you'd like us to reship, we may charge you for the second shipment. If you'd prefer to cancel instead, we'll refund the purchase price in line with our Refund Policy.
Damage in transit
If your package arrives visibly damaged, please report it to the carrier as soon as possible and contact us at support@nerviana.com, ideally with photos of the packaging and contents. This helps us resolve the issue with our logistics partner quickly. Reporting the damage to the carrier is not a condition for your rights: we will replace or refund damaged items either way.
Storage and receiving your package
Our products are sensitive to heat and moisture. Please bring delivered packages inside promptly and store the product in a cool, dry place away from direct sunlight. We cannot accept responsibility for quality issues caused by leaving the package in an unsuitable location for an extended period after delivery (for example, several days outdoors or in a hot vehicle).
After receiving your order, please check that it is complete, that the seal is intact, and note the printed best-before date.
Force majeure
In the event of circumstances beyond our control (e.g. natural disasters, strikes, government actions, pandemics), delivery may be delayed or become impossible. In that case we'll inform you right away and refund any payments already made without delay.
Questions?
Email us at support@nerviana.com. Customer service: Monday – Friday, 9 am – 5 pm ET.